Privacy Policy & Terms of Use
Effective Date: 4th January, 2024
Last Updated: 10th September, 2024
Brandhero ("we", "our", or "us") respects the privacy of our users and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and services. It also describes your rights in relation to your personal information.
By visiting our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services or providing personal information.
01. Information We Collect
We collect and process several types of personal data to provide and improve our services, including:
a. Personal Identification Information:
- Name
- Email address
- Phone number
- Company name
- Postal address
b. Sensitive Personal Data:
We do not collect sensitive personal data such as passwords, financial information (such as credit or debit card details), health-related information, or biometric data unless explicitly required for a specific project and with your express consent, in accordance with the Indian IT Act and Rules.
c. Automatically Collected Information:
When you access our website, we may automatically collect information about:
- Device Information: IP address, device type, operating system, and browser type.
- Usage Data: Time spent on our website, pages visited, clickstream data, and referring URLs.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see section 6 below for more details).
d. Data from Third Parties:
We may receive personal data about you from third-party sources such as social media platforms (when you interact with us through these channels) or third-party service providers that help us provide services to you.
02. Purpose of Collecting Data
We use the information we collect to:
- Provide Services: Facilitate project work, manage communication, and offer design and development services.
- Improve Our Website and Services: Analyze website traffic, user behavior, and trends to optimize your experience.
- Marketing: Send newsletters, promotional materials, and updates about our services, subject to your opt-in consent.
- Customer Support: Address your inquiries, concerns, or requests.
- Compliance and Legal Obligations: Meet any applicable legal, regulatory, or contractual requirements.
03. Legal Basis for Processing
Under Indian law, particularly the Information Technology Act and the forthcoming Data Protection Bill, we process your personal data on the following legal bases:
- Consent: When you have provided explicit consent for us to collect, process, and store your data.
- Contractual Necessity: To perform a contract with you, such as providing the services you’ve requested.
- Legal Compliance: To comply with legal obligations, such as reporting requirements or responding to lawful requests from authorities.
- Legitimate Interests: To pursue our legitimate business interests, such as enhancing our services or improving user experience, provided that your fundamental rights and freedoms are not overridden.
04. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. However, we may share your personal data in the following scenarios:
a. Service Providers:
We may share your data with trusted third-party service providers who assist us in operating our website, conducting business, and delivering services. Examples include:
- Web hosting providers
- Analytics services (e.g., Google Analytics)
- Marketing platforms (e.g., email marketing tools)
b. Legal Obligations:
We may disclose your data to comply with applicable laws, regulations, or legal processes, such as court orders or government requests.
c. Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our business, personal data may be transferred as part of the business assets. We will ensure that the new entity honors this Privacy Policy.
05. Data Security
We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or alteration. This includes:
- Encryption: Secure encryption for data in transit and at rest.
- Access Control: Limited access to personal data to authorized personnel only.
- Monitoring: Continuous monitoring for potential security threats and vulnerabilities.
While we strive to protect your information, please note that no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
06. Use of Cookies and Similar Technologies
Our website uses cookies to personalize content, provide social media features, and analyse traffic. Cookies are small data files stored on your device that help us remember your preferences and understand user behaviour. We use the following types of cookies:
- Essential Cookies: Necessary for website functionality.
- Analytical Cookies: Used to gather data on how visitors use our site, helping us improve performance.
- Marketing Cookies: Track browsing habits and deliver relevant advertisements.
You can control cookie usage through your browser settings. However, disabling cookies may affect your ability to use some features of our website.
07. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, regulatory, or contractual obligations. The retention period may vary depending on the type of data and the applicable laws. After the retention period expires, we will securely delete or anonymize your data.
08. Your Rights
Under Indian data protection law, you have the following rights:
a. Right to Access:
You can request a copy of the personal data we hold about you.
b. Right to Rectification:
You can request corrections to any inaccurate or incomplete personal data.
c. Right to Erasure (Right to be Forgotten):
You may request the deletion of your personal data under certain conditions.
d. Right to Restriction of Processing:
You can request that we limit the processing of your data, for example, if you contest its accuracy.
e. Right to Data Portability:
You have the right to request that we transfer your data to another service provider in a structured, machine-readable format.
f. Right to Object:
You can object to the processing of your personal data if it impacts your fundamental rights and freedoms.
g. Right to Withdraw Consent:
If we are processing your data based on your consent, you can withdraw that consent at any time.
09. Grievance Redressal Mechanism
In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the contact details of our Grievance Officer are as follows:
Grievance Officer: Vinamra Agrawal
Email: vin@brandhero.design
Phone: +91 96115 60780
Address: Brand Hero Creative, Instaoffice, Saket Callipolis, Sarjapur Main Rd, Doddakannelli, Bengaluru, Karnataka 560035
If you have any concerns or complaints about our privacy practices, you may contact the Grievance Officer, and we will respond within a reasonable timeframe.
10. International Data Transfers
While our services are primarily targeted at users in India, personal data may be processed in other countries where our service providers are located. We take appropriate steps to ensure that personal data transferred outside India is treated securely, in accordance with this Privacy Policy and applicable data protection laws.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected personal data from a minor, we will delete it as soon as possible.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page, and the "Last Updated" date will be revised. If the changes are significant, we will provide a more prominent notice or request your consent as required by law.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: vin@brandhero.design
Phone: +91 96115 60780
Address: Brand Hero Creative, Instaoffice, Saket Callipolis, Sarjapur Main Rd, Doddakannelli, Bengaluru, Karnataka 560035